My sister, Mary, and I hit the streets of Louisville ready to source materials for our big web design studio project. It’s our first time with a project like this, and as usual, we brought enthusiasm to the party. Herman Miller and Steelcase were on our agenda and they did not disappoint! As expected, great options, colors, and function were found along with great customer service. Ah, “customer service,” those are the magic words for today’s blog. Things were not all sunshine and rainbows in the next few establishments we happened into. In fact, it felt like opposite day… There were no friendly greetings, no “can we help you find somethings?” In fact…crickets. I am big on “live-and-let-live” and “everyone is entitled to their bad days”. The problem is that I no longer want to go back to those stores. Real or imagined, I felt invisible. My take away is this: YOU are the most important part of our day. Not to sound hokey, but pure unmitigated enthusiasm for my job is what gets me up every morning (along with the love I have for my two yummy kids, my nieces and our two office dogs).
“A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. He is not an outsider of our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to do so.”
I’ve been told that Ghandi said this, but it’s been credited to others like L.L. Bean, probably Lincoln, and maybe even my dad. Nevertheless, it sums up the importance of this first time blog…YOU.